Returns Policy


Goods will be shipped as soon as is reasonably possible.

Prices for shipping and options for carriage are shown at checkout.

Please be aware that some items will ship directly from the manufacturer or external supplier, deliveries from these sources may take longer.

Some items may also go out of stock with our suppliers, in the event of this, you will be notified as soon as possible.


Goods will only be accepted for return, where they are found to be faulty, or supplied incorrectly by our mistake (all mistakenly supplied goods MUST be AS NEW and in their original packing). The purchaser will be liable for all return shipping costs. Faulty goods (and reasonable postage of them) will be refunded upon inspection, either by ourselves or their original manufacturer/supplier.

RETURN OF NON FAULTY/INCORRECTLY ORDERED PARTS ARE AT THE DISCRECTION OF THE MANAGEMENT, REFUNDS WILL BE BY MEANS OF STORE CREDIT, unless other arrangements have been made. Please do not return any item without checking with us first.

All damaged or incorrectly supplied items MUST be notified within 7 days.

Office & Address for returns, etc: CityBugStore, The Old Smithy, Cockwood, Starcross, EX6 8RA.

Email: We are an online company, so a phone number is not provided for support, feel free to email, we will reply promptly.

CityBugStore is wholely owned and operated family business


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